Complaint Resolution Policy
Last Updated: February 2026
At ZED Global Consultants, we are committed to providing professional and transparent services. If a client is dissatisfied, we encourage them to raise the issue so it can be resolved promptly.
How to Submit a Complaint
Clients may submit complaints through:
Email: info@zedglb.com
Phone: 03330555785
Please include:
- Full name
- Contact details
- Case reference (if applicable)
- Description of the issue
Review Process
- Complaint acknowledgment within 3 working days
- Internal review by management
- Response provided within 7–14 working days
Resolution Options
Depending on the case, solutions may include:
- Clarification of services (as laid out in the invoice)
- Case reassessment (if deemed required)
- Corrective action where applicable
- Closure of the Complaint after resolution.